Motivated call center professional experienced in customer service, technical troubleshooting, and bilingual communication. Adept at resolving issues efficiently and ensuring customer satisfaction both remotely and on-site.
Provided technical and customer service support via phone, resolving issues efficiently and ensuring customer satisfaction.
Diagnosed and resolved technical problems related to systems and devices, supporting English-speaking users effectively.
Excelled in verbal and written communication in English, guiding customers through solutions in a clear, professional manner.
Developed skills in identifying customer needs, communicating value, and guiding interactions toward successful outcomes.
Foundever Nicaragua
Provided technical support and customer service over the phone, assisting with troubleshooting and resolving issues., Guided customers through solutions step by step while maintaining a calm and professional tone., Documented each interaction and ensured customer satisfaction with every call.
Dharma clinic nutrition
Developed the ability to both drive sales and deliver an excellent customer experience., Identified customer needs, communicated value effectively, and guided interactions toward successful outcomes while maintaining a high standard of service.
Inspiro nocaragua
Provided assistance to English-speaking users, with an excellent command of both written and spoken English., Skilled in troubleshooting technical issues, diagnosing problems, configuring systems, and delivering customer support in a clear, professional, and efficient manner.
Primary School
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Documented customer interactions accurately to ensure quality control and follow-up in a call center setting.
