Henry - Customer Service & Training Specialist with 5+ years in Telecom & Healthcare

Tegucigalpa, Francisco Morazán Department, HondurasRemoteen

Supported and trained new team members at Teleperformance to enhance customer call handling skills.

Led training initiatives and created resources as a Subject Matter Expert to improve healthcare advocate performance.

Published on CazVidOpen to remote

Summary

Experienced in delivering customer-centric solutions and training in telecom and healthcare environments, with a focus on team development and technical proficiency.

Key Achievements

Promoted and sold travel packages, consistently exceeding sales goals in the retail travel industry.

Skills

Customer ServiceAdvanced

Applied customer service skills to assist clients in hotels, travel packages, and healthcare support.

Sales TechniquesAdvanced

Utilized sales methodologies to promote travel packages and support customer purchase decisions.

Training and OnboardingAdvanced

Led and supported onboarding and training for new healthcare advocates and team members.

CoachingIntermediate

Provided coaching to team members to enhance performance and critical thinking skills.

CRM Systems (Salesforce)

Experience

Sales Representative

Teleperformance

April 2022 - July 2022

Helped customers find the best hotel options based on their needs and preferences., Promoted and sold travel packages, often going beyond sales goals., Supported new team members as they learned to handle customer calls and work together effectively., Trained staff on sales techniques to improve...

Subject Matter Expert/Associate Trainer

ResultsCX

September 2022 - Present

Provide clear guidance to advocates, helping them build knowledge and confidence when handling complex situations., Lead training and onboarding for new healthcare advocates to improve service for members and providers., Support team growth through coaching and critical thinking., Create training...