Experienced in delivering customer-centric solutions and training in telecom and healthcare environments, with a focus on team development and technical proficiency.
Applied customer service skills to assist clients in hotels, travel packages, and healthcare support.
Utilized sales methodologies to promote travel packages and support customer purchase decisions.
Led and supported onboarding and training for new healthcare advocates and team members.
Provided coaching to team members to enhance performance and critical thinking skills.
Teleperformance
Helped customers find the best hotel options based on their needs and preferences., Promoted and sold travel packages, often going beyond sales goals., Supported new team members as they learned to handle customer calls and work together effectively., Trained staff on sales techniques to improve...
ResultsCX
Provide clear guidance to advocates, helping them build knowledge and confidence when handling complex situations., Lead training and onboarding for new healthcare advocates to improve service for members and providers., Support team growth through coaching and critical thinking., Create training...
Bachelor of Design in Process Engineering
Baccalaureate in Science and Humanities
Utilized Salesforce for tracking team performance and managing customer interactions.