Hector - Customer Service Representative at Capital Solutions

Houston, Texas, United Statesen

Provided exceptional customer service, enhancing client satisfaction and loyalty.

Utilized CRM software to streamline data entry and customer interactions.

Published on CazVid

Summary

Dedicated customer service representative with experience in client support, CRM utilization, and problem resolution. Currently pursuing advanced education in business and healthcare, with certifications enhancing service excellence.

Key Achievements

Demonstrated active listening and critical thinking to resolve complex customer issues efficiently.

Skills

Customer ServiceAdvanced

Expertise in delivering high-quality support, ensuring customer satisfaction and retention.

Active ListeningAdvanced

Skilled in understanding customer needs through attentive listening and effective communication.

Data Entry & CRM SoftwareIntermediate

Proficient in managing customer data accurately using various CRM platforms.

Critical ThinkingAdvanced

Capable of analyzing situations thoroughly to deliver effective solutions.

Product Knowledge & PromotionIntermediate

Knowledgeable about product offerings, effectively promoting and educating customers.

Languages

Spanish(Native or Bilingual)English(Native or Bilingual)Italian(Professional Working)Hebrew(Professional Working)

Experience

Customer Service Representative

Capital Solutions

September 2024 - November 2024

Education

CEUPE - European Business School, Spain, Europe

Postgraduate

Completed Expected in July 2025

CEUPE - European Business School, Spain, Europe

Master of Business Administration

Completed Expected in July 2025

International Assoc. For Continuing Edu. IACET, Austin, TX

Certification

January 2023

International Assoc. For Continuing Edu. IACET, Austin, TX

HIPPA -Certification

January 2023

Core Medical Interpreter Training

CMIT - Core Medical Interpreter Training - 120 Hrs

School For Allied Health Professiona., Arlington, TX

Associate of Arts

Completed January 2011

Vanguard University of Souther California, Orange County

Associate of Arts

Completed May 2005

Crossroads Bible College, Indianapolis, IN

Intermediate Certificate

Completed March 2003

Stratford Career Institute, Washington, DC

High School Diploma

Completed January 2000

Walker Career Center, Indianapolis, IN

Diploma

Completed November 1997

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