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Customer Service Agent with bilingual expertise in client support
Contact
Panamá, Panamá, Panama
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries and resolved issues efficiently in a support role.
Bilingual CommunicationIntermediate
Communicated fluently in two languages, enhancing service accessibility and client satisfaction.
Conflict ResolutionIntermediate
Managed customer concerns and facilitated solutions to ensure positive outcomes.
Team CollaborationIntermediate
Collaborated with team members to address customer needs and improve service delivery.
Education
Master's Degree
Dalian Maritime University
Completed 2025
Bachelor
Technological University of Panama
Completed 2022
Languages
EnglishAdvanced Oral Level, Advanced Written Level
ChineseBasic oral level, basic written level
Summary
Dedicated customer service agent with bilingual capabilities and experience in handling diverse client inquiries. Adept at communication, conflict resolution, and supporting team objectives in fast-paced environments.
Key Achievements
- Provided bilingual customer service at Alorica, addressing diverse client inquiries.
- Supported team in managing customer interactions efficiently and effectively.
- Gained proficiency in customer support, communication, and problem resolution.
Experience
Customer Service Agent (Bilingual)
Alorica Company
October 2021 - April 2023
Skills
Customer ServiceBilingual CommunicationConflict ResolutionTeam Collaboration
Published on CazVid - May 17, 2026