Geralis - Trainer at Skycom with 2 years in Customer Service and Training

Skilled in onboarding, coaching, and supporting team members to improve their skills and performance.

Experienced in managing client appointments, communication, and ensuring positive interactions.

Effective in conveying information clearly and providing constructive feedback to team members.

Proficient in coordinating appointments and maintaining accurate documentation.

Trained and onboarded new team members, ensuring they understood company protocols, service standards, and tools., Supported their learning process through hands-on guidance, continuous feedback, and clear communication to help them integrate smoothly and perform confidently.

Coordinated and scheduled therapy sessions by contacting clients through various channels., Collected relevant information, confirmed availability, and ensured accurate documentation in the system., Scheduled and confirmed dental appointments, ensuring accurate coordination between patients and practitioners., Collected essential patient information, explained basic pre-appointment instructions, and maintained organized records.