This is my profileContact via CazVidGeralis
Trainer
Contact
Competencies
Skilled in onboarding, coaching, and supporting team members to improve their skills and performance.
Experienced in managing client appointments, communication, and ensuring positive interactions.
Effective in conveying information clearly and providing constructive feedback to team members.
Proficient in coordinating appointments and maintaining accurate documentation.
Education
Summary
Geralis is a motivated professional with proven skills in training, customer service, and appointment management. Certified from Politecnico Superior de Colombia, she excels in team onboarding and client communication.
Key Achievements
- Successfully onboarded and trained new team members, enhancing team performance and service quality.
- Implemented hands-on guidance and continuous feedback to improve learning outcomes.
- Coordinated appointment scheduling, ensuring client satisfaction and efficient operations.
Experience
Trainer
Trained and onboarded new team members, ensuring they understood company protocols, service standards, and tools., Supported their learning process through hands-on guidance, continuous feedback, and clear communication to help them integrate smoothly and perform confidently.
Appointment setter
Coordinated and scheduled therapy sessions by contacting clients through various channels., Collected relevant information, confirmed availability, and ensured accurate documentation in the system., Scheduled and confirmed dental appointments, ensuring accurate coordination between patients and practitioners., Collected essential patient information, explained basic pre-appointment instructions, and maintained organized records.