This is my profileContact via CazVid
Gabriel
Customer Service & Tech Support Specialist with 9+ years of experience
Video resume
Customer Service, Tech Support, Management.
Phone, chat, email support.nTeam player, people skills.nVery professional and responsible worker.nAlways on time, also goals related.nManagement experience.
Contact
Cartago, Cartago Province, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered customer support through various channels, ensuring professional and responsible service
Technical SupportAdvanced
Provided technical assistance and support via phone, chat, email, and support ticket systems
Sales & RetentionIntermediate
Engaged in sales, client retention, and collection activities to enhance customer satisfaction
Team ManagementIntermediate
Gained management experience overseeing team operations and goals fulfillment
Platform FamiliarityAdvanced
Proficient with Salesforce and Jira for managing customer interactions and support cases
Summary
Experienced in providing comprehensive support via multiple channels with a focus on professionalism and responsibility, including management roles.
Key Achievements
- Provided multi-channel support via phone, chat, email, and ticketing systems like Jira
- Gained extensive experience with Salesforce platform and technical support procedures
- Held management responsibilities, demonstrating leadership and team coordination
Skills
Customer ServiceTechnical SupportSales & RetentionTeam ManagementPlatform Familiarity
Published on CazVid - Jul 3, 2025