Experienced in providing comprehensive support via multiple channels with a focus on professionalism and responsibility, including management roles.
Delivered customer support through various channels, ensuring professional and responsible service
Provided technical assistance and support via phone, chat, email, and support ticket systems
Engaged in sales, client retention, and collection activities to enhance customer satisfaction
Gained management experience overseeing team operations and goals fulfillment
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Proficient with Salesforce and Jira for managing customer interactions and support cases
