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fortuna

Front Desk Executive/ Secretary

Contact

Accra, Greater Accra, Ghana
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Competencies

Microsoft Office Suite

Demonstrated experience with Microsoft Office Suite.

Customer Friendly Personality

Demonstrated experience with Customer Friendly Personality.

Office Management

Demonstrated experience with Office Management.

Front Desk Management

Demonstrated experience with Front Desk Management.

Customer Service

Demonstrated experience with Customer Service.

Education

Customer Relationship Management
Great Learning
Completed 2023
Executive Certificate in Business Mgt and Admininistration
African Centre for Capacity Building
Completed 2013
Customer Service Training
AMSCO/ CICADA
Completed 2012
Bachelor of Arts
University of Ghana
2003 - 2009
DELF B2
Centre International d’Etudes Pédagogiques, Cotonou, Benin
Completed 2007

Languages

EnglishFluent
FrenchFluent

Summary

Front Desk Executive/ Secretary open to new opportunities

Experience

Front Desk Executive/ Secretary

Interworld Products Ghana Ltd
Sep 2019 - Jan 2025

Handled customer enquiries via phone and Facebook in both English and French, while operating the company main lines and transferring calls to relevant departments.. Provided administrative support, including typing and proofreading documents, sending emails, scheduling interviews, and managing employee files.. Entered sales data into Excel daily, ensured accurate filing, and checked staff attendance.. Also welcomed customers, directed them to appropriate departments, and handled product repairs documentation.. Translated documents from English to French etc.

Administrator

JPrompt Professional Institute of Technology
May 2013 - May 2019

Seamlessly managed online and campus registrations for IPED UK and ABMA UK courses.. Supported students with subject selection, assessments, and exams.. Coordinated educational and social activities, processed admissions, and conducted campus tours for prospects.. Created schedules, and ensured compliance by all teaching staff.. Served as a liaison between management and staff, conveying important information on plans, curriculum, and resources.. Maintained accurate filing systems.

Front Desk Executive

Best Western Premier Hotel
Jan 2012 - Apr 2013

Handled front desk operations, greeted guests warmly, and managed room bookings.. Checked guests in and out, processed payments, and answered queries.. Coordinated with housekeeping and maintenance teams, handled room assignments, and took care of special requests.. Also responded to guest concerns, took messages, and provided local information.

Front Desk Executive / Secretary

Interworld Products Ghana Ltd
Sep 2019 - Jan 2025

Managed front desk operations and welcomed clients, directing them to appropriate departments. Handled customer inquiries via phone, email, and Facebook in English and French. Provided administrative support including typing, proofreading, email correspondence, and interview scheduling. Maintained employee files, attendance records, and confidential documentation. Performed daily data entry of sales data into Microsoft Excel accurately. Managed filing systems and translated business documents from English to French

Skills

Microsoft Office SuiteCustomer Friendly PersonalityOffice ManagementFront Desk ManagementCustomer Service
Published on CazVid - Sep 2, 2026
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