fortuna - Front Desk Executive/ Secretary

Demonstrated experience with Microsoft Office Suite.

Demonstrated experience with Customer Friendly Personality.

Demonstrated experience with Office Management.

Demonstrated experience with Front Desk Management.

Demonstrated experience with Customer Service.

Handled customer enquiries via phone and Facebook in both English and French, while operating the company main lines and transferring calls to relevant departments.. Provided administrative support, including typing and proofreading documents, sending emails, scheduling interviews, and managing employee files.. Entered sales data into Excel daily, ensured accurate filing, and checked staff attendance.. Also welcomed customers, directed them to appropriate departments, and handled product repairs documentation.. Translated documents from English to French etc.

Seamlessly managed online and campus registrations for IPED UK and ABMA UK courses.. Supported students with subject selection, assessments, and exams.. Coordinated educational and social activities, processed admissions, and conducted campus tours for prospects.. Created schedules, and ensured compliance by all teaching staff.. Served as a liaison between management and staff, conveying important information on plans, curriculum, and resources.. Maintained accurate filing systems.

Handled front desk operations, greeted guests warmly, and managed room bookings.. Checked guests in and out, processed payments, and answered queries.. Coordinated with housekeeping and maintenance teams, handled room assignments, and took care of special requests.. Also responded to guest concerns, took messages, and provided local information.

Managed front desk operations and welcomed clients, directing them to appropriate departments. Handled customer inquiries via phone, email, and Facebook in English and French. Provided administrative support including typing, proofreading, email correspondence, and interview scheduling. Maintained employee files, attendance records, and confidential documentation. Performed daily data entry of sales data into Microsoft Excel accurately. Managed filing systems and translated business documents from English to French