Dedicated professional with extensive experience in IT support, customer relationship management, and business development. Proven track record of resolving technical issues, generating leads, and supporting project execution across diverse roles.
Applied technical troubleshooting skills to resolve client issues and improve support efficiency.
Utilized CRM tools like HubSpot to manage customer interactions and improve engagement.
Handled a high volume of client inquiries across multiple roles, ensuring timely resolution and satisfaction.
Supported market research and data evaluation tasks to identify new business opportunities and improve models.
HCL (USAA)
Handled 50+ client inquiries daily, achieving a 95% first-call resolution rate., Troubleshot technical issues, reducing ticket resolution time by 20%., Collaborated across IT teams to streamline support and improve service delivery.
Intugo (KiwiCo)
Managed high-volume customer interactions with a 98% satisfaction rating., Processed orders, resolved issues, and improved client retention.
Wexpand
Supported project execution and increased client engagement by 15%., Conducted market research to identify new business opportunities.
Cience
Generated 30+ qualified leads monthly, exceeding targets by 10%., Leveraged HubSpot CRM to manage relationships and improve conversions.
High School Diploma
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Provided tailored English tutoring focused on vocabulary, reading comprehension, and homework support for young learners.
Outlier.ai
Evaluation and labeling of textual and image data to improve natural language and AI models., Analysis of content quality and relevance according to predefined criteria.
Independent
Provided one-on-one English tutoring to children ages 8-15., Focus on vocabulary, reading comprehension and homework support., Adapted lessons to each student ́s learning style and pace.
