Experienced in customer care, technical support, and health insurance data collection. Skilled in handling inbound/outbound calls, troubleshooting, and using CRM tools to optimize client interactions across telecom, healthcare, and insurance sectors.
Handled inbound and outbound calls, assisting clients effectively across various industries.
Assisted customers with network issues and app navigation, resolving technical problems efficiently.
Utilized CRM and Citrix tools to manage customer data and streamline support processes.
Developed outbound and inbound call scripts and provided clear guidance to clients on complex issues.
Startek
handing calls, scheduling and providing help with the app, handling inbound and outbound calls between clients and customer, help navigating the web side
Teleperformance
helping customers with network issues by guiding them through settings and assisting with their inquiries
Solvo Global
Developing outbound and inbound calls to collect health insurance information and payments
Intounch
handled inbound calls
Bachelor of Science and Humanities
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