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Customer Support Specialist with 4+ years in tech and healthcare
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Competencies
Handled inbound and outbound calls, assisting clients effectively across various industries.
Assisted customers with network issues and app navigation, resolving technical problems efficiently.
Utilized CRM and Citrix tools to manage customer data and streamline support processes.
Developed outbound and inbound call scripts and provided clear guidance to clients on complex issues.
Education
Summary
Experienced in customer care, technical support, and health insurance data collection. Skilled in handling inbound/outbound calls, troubleshooting, and using CRM tools to optimize client interactions across telecom, healthcare, and insurance sectors.
Key Achievements
- Handled diverse customer interactions across telecom, healthcare, and insurance sectors, demonstrating adaptability and strong communication skills.
- Provided technical support to resolve network and app issues, ensuring customer satisfaction and issue resolution efficiency.
- Developed outbound and inbound communication strategies to collect health insurance information and process payments effectively.
Experience
Customer care agent
handing calls, scheduling and providing help with the app, handling inbound and outbound calls between clients and customer, help navigating the web side
Technical support agent
helping customers with network issues by guiding them through settings and assisting with their inquiries
Front desk agent
Developing outbound and inbound calls to collect health insurance information and payments
Customer service agent
handled inbound calls