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Asistente de Atención al Cliente
Contact
Competencies
Provided customer service across chat, email, and social media channels, ensuring timely responses and high satisfaction.
Handled basic customer relationship management tools to track inquiries and gather metrics.
Created marketing content and utilized Canva and basic design tools for promotional purposes.
Analyzed metrics to evaluate customer engagement and process improvements.
Self-managed tasks efficiently and maintained productivity in remote working environment.
Education
Languages
Summary
Experienced in multichannel customer support, digital process enhancement, and content marketing, with a proven track record of high satisfaction rates and operational contributions.
Key Achievements
- Managed an average of 350 customer inquiries monthly across chat, email, and social media with response times under 5 minutes.
- Achieved a 92% satisfaction rate in customer surveys.
- Contributed to digital process improvements that increased user retention by 10% in three months.
Experience
Asistente de Atención al Cliente
Gestioné un promedio de 350 consultas mensuales vía chat en vivo, correo electrónico y redes sociales, con tiempo de respuesta inferior a 5 minutos en chat y 92% de satisfacción en encuesta de cierre., Colaboré en la mejora de procesos digitales, logrando un aumento del 10% en retención de usuarios...