Fabian - Customer Service Assistant with 1+ year in digital process improvement

Bogotá, Bogota D.C., Colombiaen

Managed an average of 350 customer inquiries monthly across chat, email, and social media with response times under 5 minutes.

Achieved a 92% satisfaction rate in customer surveys.

Contact via CazVid

Published on CazVid

Summary

Experienced in multichannel customer support, digital process enhancement, and content marketing, with a proven track record of high satisfaction rates and operational contributions.

Key Achievements

Contributed to digital process improvements that increased user retention by 10% in three months.

Skills

Multichannel Customer SupportIntermedio

Provided customer service across chat, email, and social media channels, ensuring timely responses and high satisfaction.

CRM ToolsIntermedio

Handled basic customer relationship management tools to track inquiries and gather metrics.

Content Marketing & DesignIntermedio

Created marketing content and utilized Canva and basic design tools for promotional purposes.

Data AnalysisIntermedio

Analyzed metrics to evaluate customer engagement and process improvements.

Self-management & Remote Work

Experience

Asistente de Atención al Cliente

Mana

2024

Gestioné un promedio de 350 consultas mensuales vía chat en vivo, correo electrónico y redes sociales, con tiempo de respuesta inferior a 5 minutos en chat y 92% de satisfacción en encuesta de cierre., Colaboré en la mejora de procesos digitales, logrando un aumento del 10% en retención de usuarios...