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Esteban
Project Manager with 8+ years in sales, customer service & operations
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Competencies
Managed multiple projects across call centers and companies, overseeing budgets, staff, and performance metrics.
Provided customer support, handled escalations, and improved customer satisfaction through effective service strategies.
Developed sales strategies and managed sales operations in insurance and tech services, enhancing client engagement.
Led teams across call centers and campaigns, supervising staff, managing escalations, and supporting team development.
Oversaw day-to-day operations in multiple roles, including staffing, logistics, and workflow optimization.
Education
Languages
Summary
Dedicated project manager with over 8 years of experience in sales, customer service, and operations management across diverse industries. Skilled in team leadership, strategic planning, and stakeholder relations. Proven ability to improve operational workflows and customer satisfaction.
Key Achievements
- Led call center operations and sales strategies at Topzone 365, managing relationships with key stakeholders and implementing customer loyalty initiatives.
- Coordinated staffing, budget management, and performance monitoring across multiple companies, streamlining operations and enhancing service delivery.
- Supervised diverse teams, including team leads and customer service reps, improving team performance and operational efficiency across different roles.
Experience
PROJECT MANAGER/SALES REP/CSR
Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of call center staff., Administrated and managed the budget for the call center, including staffing, equipment,...
PROJECT MANAGER
Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...
PROJECT MANAGER/SALES REP/CSR
Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...
PROJECT MANAGER/SALES REP/CSR
Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...
TEAM LEAD / CSR
Teamlead different campaigns, floor support, escalations (calls/emails), supervisor calls., Order taking for the jewelry department for Walmarts in the USA., Customer service, tech support, Billing, etc for an alarm company., Billing for a medical company., Reports., Meetings., Basic IT issues.
Sales Representative
Sales. Phone, Internet, Cable services., Team lead for a few months.
CSR
Customer Service., Basic Tech Support., Order taking for D2D Representatives.
Warehouse carpenter/Shipping & Receiving
Following safety regulations, such as using personal protective equipment, operating machinery safely, and keeping the workspace clean., Building crates, skids, and pallets: This includes designing, cutting, assembling, and reinforcing wooden structures for shipping and storage., Repairing damaged...