Esteban - Project Manager with 8+ years in sales, customer service & operations

Managed multiple projects across call centers and companies, overseeing budgets, staff, and performance metrics.

Provided customer support, handled escalations, and improved customer satisfaction through effective service strategies.

Developed sales strategies and managed sales operations in insurance and tech services, enhancing client engagement.

Led teams across call centers and campaigns, supervising staff, managing escalations, and supporting team development.

Oversaw day-to-day operations in multiple roles, including staffing, logistics, and workflow optimization.

Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of call center staff., Administrated and managed the budget for the call center, including staffing, equipment,...

Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...

Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...

Develop and maintain relationships with key stakeholders, including customers, vendors, clients and other departments., Manage the recruitment, hiring, training, payroll and development of staff., Administrated and managed the budget for the company, including staffing, equipment, taxes and other...

Teamlead different campaigns, floor support, escalations (calls/emails), supervisor calls., Order taking for the jewelry department for Walmarts in the USA., Customer service, tech support, Billing, etc for an alarm company., Billing for a medical company., Reports., Meetings., Basic IT issues.

Sales. Phone, Internet, Cable services., Team lead for a few months.

Customer Service., Basic Tech Support., Order taking for D2D Representatives.

Following safety regulations, such as using personal protective equipment, operating machinery safely, and keeping the workspace clean., Building crates, skids, and pallets: This includes designing, cutting, assembling, and reinforcing wooden structures for shipping and storage., Repairing damaged...