Experienced in delivering top-tier customer service, technical support, and document retrieval across telecom, legal, financial, and healthcare industries. Skilled in handling sensitive information, client coordination, and leveraging multiple CRM platforms.
Provided comprehensive support across multiple industries, ensuring customer satisfaction and issue resolution.
Assisted customers with technical devices such as computers, tablets, and smartphones, troubleshooting issues effectively.
Retrieved and managed sensitive legal and medical records, ensuring data accuracy and confidentiality.
Scheduled appointments and managed client logistics, facilitating seamless communication between patients and facilities.
IBEX GLOBAL
Learned the basic and started my career, Promoted as SME, Developed Soft Skills, Provided feedback and coaching
INSPIRO
Provided support with prepaid and debit cards inquiries
CONCENTRIX
Provided assistance to customers with Computers, Tablets and Cellphones
CALLNOVO
Provided Customer Service support for a Travel Company
Sunset West Legal Group
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Utilized various CRM systems including Vonage, ZenDesk, and Bailtec to streamline customer interactions.
In charge of outbound emails interactions with Facilities, Hospitals, Medical Clinics, Retrieved Medical, Billing Records for Personal Injury cases
The NILA
Provided real-time attention to patients scheduling appointments, Updated demographic information for patients, Sent billing and medical records to facilities and law firms
DTLA
Managed client cases from intake through settlement, Coordinated logistics like medical transportation, Conducted financial risk assessments
