Diego - Sales and Customer Service Supervisor with 7+ years in Customer Experience and Sales

San Salvador, San Salvador Department, El Salvadoren

Led a team of 10 in sales and service operations, improving team performance and customer satisfaction.

Mentored new hires, resulting in faster onboarding and enhanced service quality.

Published on CazVid

Summary

Dedicated professional with over 7 years in customer service, sales, and safety management. Skilled in team supervision, training, and client relationship building to drive business success.

Key Achievements

Coached customer experience strategies, increasing client retention and sales conversions.
Conducted fire safety equipment inspections, ensuring compliance and safety standards.

Skills

Customer ServiceExpert

Delivered exceptional customer support, resolving inquiries efficiently and fostering client loyalty.

Sales LeadershipAdvanced

Supervised sales teams, developed strategies, and achieved sales targets consistently.

Training & MentoringAdvanced

Mentored new employees, enhancing team skills and accelerating their integration.

Safety & ComplianceIntermediate

Performed safety inspections and training on fire safety equipment, ensuring regulatory compliance.

Languages

English(90%)

Experience

Customer Service Agent, Mentor for New Hires and Supervisor Backup

foundever

2017 - 2019

Customer service, Mentoring new hires, Supervising backup

Sales Representative and Customer Experience Coach

Gurus

2019 - 2022

Outbound and inbound services, Sales representation, Coaching customer experience

Supervisor de Ventas y Servicios

Extintores y Suministros. S.A de C,V

2022 - 2024

Supervising sales and services in the industrial sector, Managing a team of 10 people, Training on fire extinguishers, Conducting visual inspections of fire safety equipment