Dedicated customer service specialist with experience in financial transaction monitoring, fraud detection, and process optimization. Skilled in teamwork, technological adaptation, and risk management strategies.
Handled customer inquiries and purchase assistance, ensuring positive service experiences.
Developed risk models and strategies at Amazon to detect and mitigate payment fraud effectively.
Collaborated with cross-functional teams at Amazon to streamline workflows and enhance operational efficiency.
Facilitated clear and effective communication within teams and with customers, improving project outcomes.
M y G Mundo de Flores, S.A.
Attention and service to customers for purchases and inquiries
M y G Mundo de Flores, S.A.
Attention and service to customers for purchases and inquiries
Foundever
Related to Banking, Inquiries about accounts etc.
Amazon
Monitored and analyzed transactions, detecting and mitigating fraud to ensure secure payments., Developed risk models and strategies, enhancing detection accuracy and reducing losses., Collaborated with cross-functional teams to streamline processes, improving efficiency and compliance, +...
Bachelor
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Managed and adapted to new technologies and tools related to customer service and payment risk operations.
