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Customer Service Specialist with risk analysis & process improvement expertise
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Competencies
Handled customer inquiries and purchase assistance, ensuring positive service experiences.
Developed risk models and strategies at Amazon to detect and mitigate payment fraud effectively.
Collaborated with cross-functional teams at Amazon to streamline workflows and enhance operational efficiency.
Facilitated clear and effective communication within teams and with customers, improving project outcomes.
Managed and adapted to new technologies and tools related to customer service and payment risk operations.
Education
Languages
Summary
Dedicated customer service specialist with experience in financial transaction monitoring, fraud detection, and process optimization. Skilled in teamwork, technological adaptation, and risk management strategies.
Key Achievements
- Monitored and analyzed transactions at Amazon, strengthening fraud detection and reducing payment risks.
- Collaborated with teams at Amazon to improve process efficiencies and ensure regulatory compliance.
- Provided consistent customer support at Mundo de Flores and Foundever, ensuring customer satisfaction and inquiry resolution.
Experience
Customer Service
Attention and service to customers for purchases and inquiries
Customer Service
Attention and service to customers for purchases and inquiries
Costumer Service
Related to Banking, Inquiries about accounts etc.
Payment Risk Operations
Monitored and analyzed transactions, detecting and mitigating fraud to ensure secure payments., Developed risk models and strategies, enhancing detection accuracy and reducing losses., Collaborated with cross-functional teams to streamline processes, improving efficiency and compliance, +...