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Customer Experience & Sales Specialist with 3+ years in Customer Retention and CRM at Teleperformance and TaskUs
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Competencies
Skilled in delivering exceptional customer service to enhance satisfaction and retention.
Proficient in leveraging consultative techniques to drive sales and customer loyalty.
Specialized in strategies that improve customer loyalty and reduce churn.
Experienced in using Salesforce CRM to streamline customer interactions and data tracking.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in customer support, sales, and retention. Skilled in CRM management, bilingual communication, and team mentoring, consistently achieving KPIs and enhancing customer loyalty.
Key Achievements
- Achieved 85% customer retention rate at Teleperformance Colombia
- Mentored new team members to enhance team performance and knowledge
- Consistently met and exceeded KPIs in customer support and sales roles
- Utilized Salesforce CRM to improve customer engagement and data management
- Delivered bilingual support, improving customer satisfaction and loyalty
Experience
Customer Experience & Sales Specialist – Vivint Campaign
Achieved 85% customer retention.. Mentored new team members.. Salesforce CRM.
Customer Experience & Retention Specialist
Bilingual support.. Customer retention.. KPI achievement.
Customer Experience & Sales Specialist
Customer service.. Sales.. Retention.