Dedicated professional with over 3 years of experience in customer support, sales, and retention. Skilled in CRM management, bilingual communication, and team mentoring, consistently achieving KPIs and enhancing customer loyalty.
Skilled in delivering exceptional customer service to enhance satisfaction and retention.
Proficient in leveraging consultative techniques to drive sales and customer loyalty.
Specialized in strategies that improve customer loyalty and reduce churn.
Experienced in using Salesforce CRM to streamline customer interactions and data tracking.
Teleperformance Colombia
Achieved 85% customer retention.. Mentored new team members.. Salesforce CRM.
TaskUs Colombia
Bilingual support.. Customer retention.. KPI achievement.
Teleperformance Colombia
Customer service.. Sales.. Retention.
Bachelor of Arts
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