Dedicated customer service specialist with expertise in technical support and bilingual communication.
Delivered customer support for multiple campaigns, ensuring client satisfaction
Provided technical assistance related to telecommunications during inbound support calls
Handled customer interactions in both English and Spanish across different campaigns
Engaged in customer interactions that supported sales and lead generation activities
TELVISTA
Campaigns: Western Union, Metro PCS, Inbound Customer Service and Tech Support in English
SYKES
Campaign: VERIZON WIRELESS, Inbound Tech Support and Cust Svc in English
Results CX
Campaign: HOME DEPOT, Inbound Cust Svc in Spanish and English calls
High School Diploma
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Experience in managing collections processes within customer service roles
