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Cristian
Customer Service & Tech Support Specialist with diverse experience in communication and problem-solving
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Competencies
Handled customer inquiries, technical support, and fraud prevention, ensuring client satisfaction.
Provided technical assistance across various platforms, troubleshooting issues effectively.
Coordinated deliveries and pickups, utilizing dispatch software to improve operational efficiency.
Utilized Illustrator, Photoshop, and Premiere for design and video editing tasks.
Extensive experience with Word, PowerPoint, and Excel for documentation, presentations, and data management.
Education
Languages
Summary
Dedicated professional with experience in customer service, tech support, fraud prevention, and logistics. Skilled in software tools and communication, committed to improving operational efficiency and client satisfaction.
Key Achievements
- Provided tech support and customer service at Allied Global and Alorica, handling product inquiries and technical issues.
- Worked as a fraud agent at Citizens Bank, detecting and preventing financial fraud activities.
- Managed logistics operations and dispatch tasks, coordinating deliveries and pickups efficiently.