Dedicated professional with over 5 years of experience in insurance claim processing, customer service, and outbound calling. Skilled in bilingual support, data management, and coordinating complex workflows. Committed to delivering accurate, efficient, and high-quality service to diverse clients...
Managed insurance claim workflows, verified coverage, and recorded detailed updates, ensuring process accuracy.
Provided bilingual support, built rapport with clients, and handled high call volumes with professionalism.
Maintained accurate records in CRM systems, coordinated appointments, and tracked detailed claim and customer data.
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and various CRM and call center tools.
Nuvision Autoglass
Managed claim processing flow, transitioning cases from pending to scheduling upon approval., Conducted outbound calls to insurance companies to verify coverage and claim authorization., Coordinated windshield replacement appointments with customers., Recorded detailed claim updates and...
Tax Transfers
Made ~500 outbound calls per day to identify eligible candidates., Screened clients based on program requirements., Coordinated with specialists for detailed program explanations., Maintained accurate CRM records., Consistently met quality and call targets., Built rapport with diverse clients.
Accounting Technician
Administrative Assistant
High School Diploma
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Delivered clear communication in English and Spanish, effectively liaising with customers, insurance carriers, and team members.
