Carlos - Customer Service & Technical Support Specialist at Startek and Teleperformance

Expert in handling customer inquiries, resolving issues, and ensuring positive customer experiences across diverse platforms.

Proficient in troubleshooting hardware and software issues, supporting online orders, and managing technical inquiries.

Effective in bilingual (English and Spanish) communication, facilitating clear interactions with diverse customer bases.

Capable of managing multiple customer interactions and technical tasks simultaneously with efficiency.

Trained for two weeks in Walmart campaign to assist members with online orders, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.

Trained for one month in AT&T campaign to assist members with their credit and phone number activation, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.

Trained for one month in Dyson campaign to assist members with technical support and online orders, providing support to both Latin American and U.S. customers., Managed live inbound and outbound calls in English and Spanish, ensuring a high level of customer satisfaction through effective problem-solving and clear communication.