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Bilingual Pending Specialist
Contact
Competencies
Managed insurance claim workflows, verified coverage, and recorded detailed updates, ensuring process accuracy.
Provided bilingual support, built rapport with clients, and handled high call volumes with professionalism.
Maintained accurate records in CRM systems, coordinated appointments, and tracked detailed claim and customer data.
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and various CRM and call center tools.
Delivered clear communication in English and Spanish, effectively liaising with customers, insurance carriers, and team members.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in insurance claim processing, customer service, and outbound calling. Skilled in bilingual support, data management, and coordinating complex workflows. Committed to delivering accurate, efficient, and high-quality service to diverse clients...
Key Achievements
- Supported bilingual claim processing, coordinating with cross-functional teams to ensure accuracy and efficiency.
- Managed high-volume outbound calls at Tax Transfers, consistently meeting targets and maintaining detailed CRM records.
- Handled claim updates and customer interactions effectively, improving claim processing flow and customer satisfaction.
Experience
Bilingual Pending Specialist
Managed claim processing flow, transitioning cases from pending to scheduling upon approval., Conducted outbound calls to insurance companies to verify coverage and claim authorization., Coordinated windshield replacement appointments with customers., Recorded detailed claim updates and...
Call Center Agent
Made ~500 outbound calls per day to identify eligible candidates., Screened clients based on program requirements., Coordinated with specialists for detailed program explanations., Maintained accurate CRM records., Consistently met quality and call targets., Built rapport with diverse clients.