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Claude
Customer Service & Teaching Professional with 10+ years of diverse experience
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Competencies
Handled customer interactions in call centers, managing reservations and client inquiries efficiently.
Taught English and French in high school and language courses, fostering communication and cultural understanding.
Provided interpretation in medical, religious, and community settings, translating between English and Haitian Creole.
Demonstrated problem solving, teamwork, emotional intelligence, and responsibility across roles.
Applied analytical skills to resolve customer and student issues effectively in various service environments.
Education
Languages
Summary
Experienced professional skilled in customer relations, language instruction, and interpretation. Adept at fostering communication, delivering exceptional service, and supporting educational development across diverse settings.
Key Achievements
- Managed hotel reservations and assisted clients at Ecco Call Center, ensuring customer satisfaction.
- Designed bilingual lessons and taught language courses, supporting student development and communication skills.
- Provided interpretation services for healthcare and religious settings, bridging language gaps between English and Haitian Creole.
Experience
Customer Service Representative
Managed hotel reservations and assisted clients with booking services.
Patient Support Agent
Conducted outreach calls to patients, assessed their needs, and connected them with specialists for health support.
English Teacher
Designed and delivered bilingual lessons, supporting student language development.
French Teacher
Taught French language courses, fostering communication skills and cultural awareness.
Interpreter
Provided interpretation for American pastors and doctors, translating between English and Haitian Creole.