Dedicated professional with extensive experience in customer service, language education, and interpretation across healthcare, hospitality, and educational sectors.
Handled client inquiries, reservations, and support services in call center environments.
Designed and delivered bilingual language lessons in English and French, fostering communication skills.
Provided interpretation services translating between English and Haitian Creole for medical and religious contexts.
Conducted outreach calls and community engagement to assess needs and connect individuals with resources.
Ecco Call Center (Hotel Planner)
Managed hotel reservations and assisted clients with booking services.
WLC Contact Center
Conducted outreach calls to patients, assessed their needs, and connected them with specialists for health support.
Seventh-day Adventist High School
Designed and delivered bilingual lessons, supporting student language development.
Fuente de Salvation
Taught French language courses, fostering communication skills and cultural awareness.
Community Outreach
Provided interpretation for American pastors and doctors, translating between English and Haitian Creole.
Bachelor of Science
Applied soft skills to manage interactions effectively and anticipate client and student needs.