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Customer Service & Language Support Specialist with 5+ years of multilingual expertise
Contact
Competencies
Handled client inquiries, reservations, and support services in call center environments.
Designed and delivered bilingual language lessons in English and French, fostering communication skills.
Provided interpretation services translating between English and Haitian Creole for medical and religious contexts.
Conducted outreach calls and community engagement to assess needs and connect individuals with resources.
Applied soft skills to manage interactions effectively and anticipate client and student needs.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, language education, and interpretation across healthcare, hospitality, and educational sectors.
Key Achievements
- Managed hotel reservations and assisted clients with booking services at Ecco Call Center
- Conducted outreach calls, assessed patient needs, and connected patients with health specialists at WLC Contact Center
- Designed and delivered bilingual lessons to support language development at Seventh-day Adventist High School
Experience
Customer Service Representative
Managed hotel reservations and assisted clients with booking services.
Patient Support Agent
Conducted outreach calls to patients, assessed their needs, and connected them with specialists for health support.
English Teacher
Designed and delivered bilingual lessons, supporting student language development.
French Teacher
Taught French language courses, fostering communication skills and cultural awareness.
Interpreter
Provided interpretation for American pastors and doctors, translating between English and Haitian Creole.