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Christia
Customer Service Specialist with 7+ years in client support and leadership
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Competencies
Delivered customer support, satisfaction, and retention strategies across various companies.
Provided technical assistance for Cisco services and resolved technical issues.
Managed teams, coordinated meetings, and tracked performance metrics.
Demonstrated effective communication skills in bilingual customer service roles.
Handled inbound/outbound calls for client retention, upselling, and building customer trust.
Education
Languages
Summary
Experienced in client support, technical assistance, team management, and bilingual communication, with over 7 years in customer service roles.
Key Achievements
- Led a customer care team, managing performance and ensuring alignment with objectives
- Provided bilingual technical support for Cisco services and handled escalations to build trust
- Supported clients through warranty inquiries, retention, and complaint resolution across multiple roles
Experience
Customer Care Representative
Provided immediate solutions to clients., Tracked deliveries, managed product issues and warranties., Specialized in retention and customer satisfaction.
Customer Care Specialist
Provide assistance in warranty inquiries, Take escalations and build trust, Support to other agents.
Customer Care Team Leader
Prioritize tasks and manage timelines., Coordinate meetings and ensure everyone is aligned with objectives., Track individual and team performance.
Bilingual Customer Service Representative – Cisco Front Line
Delivered technical and customer support for Cisco services.
Bilingual CSR
Handled customer inquiries and service support.
Bilingual CSR – Sales & Retention
Managed inbound/outbound calls for client retention and upselling.
Customer Service Representative
Provided bilingual support and resolved customer issues.