Christia - Customer Service Specialist with 7+ years in client support and leadership

Delivered customer support, satisfaction, and retention strategies across various companies.

Provided technical assistance for Cisco services and resolved technical issues.

Managed teams, coordinated meetings, and tracked performance metrics.

Demonstrated effective communication skills in bilingual customer service roles.

Handled inbound/outbound calls for client retention, upselling, and building customer trust.

Provided immediate solutions to clients., Tracked deliveries, managed product issues and warranties., Specialized in retention and customer satisfaction.

Provide assistance in warranty inquiries, Take escalations and build trust, Support to other agents.

Prioritize tasks and manage timelines., Coordinate meetings and ensure everyone is aligned with objectives., Track individual and team performance.

Delivered technical and customer support for Cisco services.

Handled customer inquiries and service support.

Managed inbound/outbound calls for client retention and upselling.

Provided bilingual support and resolved customer issues.