Dedicated IT professional with over 8 years of experience providing technical support, managing access, and enhancing team productivity across healthcare and corporate sectors. Skilled in system configuration, troubleshooting, and client support with a focus on customer satisfaction.
Handled access provisioning, de-provisioning, audits, and user credential management for payer applications.
Provided hardware, network, and application support across various healthcare and enterprise environments.
Ensured high customer satisfaction through effective communication and prompt issue resolution.
Installed, configured, and maintained hardware and software across multiple projects and organizations.
NTT DATA
My team and myself are responsible for managing the access for the 3rd party( US Federal) Payer applications., Each member is assigned certain applications and is responsible for access provisioning/de- provisioning/ profile modifications/ User profile maintenance., Contacting Payer Site helpdesks...
Dell /NTTDATA
Provide technical assistance to end users via Phone, Chat, email and remote session with regards to issues with hardware, network connectivity, and application issues, Provide minor mobile support for IPhone/IPad, Android, for issues pertaining to Outlook, Wi-Fi connectivity, RSA token installs and...
DELL Services – Tenet Healthcare
Provide technical assistance to end users via Phone, email with regards to issues with hardware, network connectivity, and application issues, Assist with maintaining and updating knowledge in account database for reference usage., Maintained high customer satisfaction levels through effective...
Certificate of Higher Education
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