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IT Support and Business Analysis with 8+ years of technical and client support
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Competencies
Handled access provisioning, de-provisioning, audits, and user credential management for payer applications.
Provided hardware, network, and application support across various healthcare and enterprise environments.
Ensured high customer satisfaction through effective communication and prompt issue resolution.
Installed, configured, and maintained hardware and software across multiple projects and organizations.
Led training sessions for team development, facilitating onboarding and skill enhancement.
Education
Languages
Summary
Dedicated IT professional with over 8 years of experience providing technical support, managing access, and enhancing team productivity across healthcare and corporate sectors. Skilled in system configuration, troubleshooting, and client support with a focus on customer satisfaction.
Key Achievements
- Managed user access provisioning, de-provisioning, and profile maintenance for US Federal payer applications at NTT DATA.
- Led training sessions for junior associates, improving team skills and performance in enterprise access management.
- Provided technical assistance across multiple roles, maintaining high customer satisfaction and improving support processes.
Experience
Business Sys. Analysis Analyst
My team and myself are responsible for managing the access for the 3rd party( US Federal) Payer applications., Each member is assigned certain applications and is responsible for access provisioning/de- provisioning/ profile modifications/ User profile maintenance., Contacting Payer Site helpdesks...
Client Tech Support Sr. Associate with the Russell Service Desk
Provide technical assistance to end users via Phone, Chat, email and remote session with regards to issues with hardware, network connectivity, and application issues, Provide minor mobile support for IPhone/IPad, Android, for issues pertaining to Outlook, Wi-Fi connectivity, RSA token installs and...
Tenet Service Desk Client Tech Support SR.
Provide technical assistance to end users via Phone, email with regards to issues with hardware, network connectivity, and application issues, Assist with maintaining and updating knowledge in account database for reference usage., Maintained high customer satisfaction levels through effective...
IT Support Assistant
Assist users with hardware issues, Imaging New computers, Installation of hardware and software, Addressed minor internal software problems and shortfalls, reporting and escalating to IT Manager to resolve more complex issues., Configured and maintained computer systems and networks, enhancing...
IT Support Assistant
Assisted on project that replaced aging computers in multiple hospital locations, Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability., Installed and updated software applications, ensuring compatibility and smooth operation across departments.,...