Experienced Business Analyst with a strong background in digital transformation, process improvement, and stakeholder collaboration in technology-driven environments.
Proficient in gathering, analyzing, and documenting business and functional requirements across multiple projects.
Experience in leading automation initiatives, streamlining workflows, and improving system efficiencies.
Skilled in conducting workshops, presenting findings, and facilitating cross-team collaboration.
Proficient in Jira, Confluence, Visio, MS Project, Power BI, Azure DevOps; adept with Agile, Scrum, Waterfall, SDLC, ITIL.
Black Tech Alliance
Gather, analyze, and document detailed business and functional requirements for digital modernization projects integrating Genesys Cloud CX components., Conduct stakeholder workshops and process walkthroughs to align system capabilities with customer needs and compliance objectives., Design routing...
Uline
Gathered and analyzed business requirements for logistics and customer fulfillment platforms, optimizing workflows and system automation., Designed and documented business rules and decision logic that improved order accuracy by 25% and reduced manual processing by 40%., Collaborated with technical...
Enbridge
Conducted business analysis for compliance and transformation initiatives supporting enterprise-level digital modernization., Partnered with legal and records teams to improve data integrity and traceability through automated documentation workflows., Created process maps, data flow diagrams, and...
B.Sc.
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