Dedicated professional experienced in customer support, sales, and soft skills development. Skilled in call management, emotional intelligence, and active listening, with a focus on delivering positive customer experiences and building communication proficiencies.
Handled customer calls efficiently at Alorica, ensuring timely resolution and service quality.
Recognized and understood customer emotions to enhance engagement and satisfaction at Modsquad.
Developed active listening skills for better communication and understanding during sales and support interactions.
Utilized strong communication abilities to deliver quality customer service and sales support.
Alorica
Take calls and manage them on an expected time, Hit the satisfaction goal
Modsquad (Spotify)
Deliver an over-the-top customer experience, Determine the emotions that drive the interaction, Polish soft skills to lead the experience to a positive one
Puulse marketing
Familiarized with the sales workflow, Developed active listening and communication skills
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Aimed to meet and exceed customer satisfaction goals through service interactions.
