Results-driven professional with over 5 years of experience in customer support, security, and team leadership. Skilled in data management, problem-solving, and client relations, ensuring safety and satisfaction in diverse environments.
Handled multi-channel customer interactions, improved retention rates, and developed problem-solving skills.
Supervised hotel security measures, managed access points, and ensured compliance with safety protocols.
Led and trained teams in customer support and project management, enhancing team performance significantly.
Created and maintained databases for scholarship and quality control, improving workflow efficiency.
HILTON HOTELS AND RESORTS
Supervised and ensured the functionality of all hotel security measures., Knowledge of civil protection and emergency security measures., Supervised entrances, sales deposits, and reception areas., Registered and received suppliers and visitors., Provided high-quality customer service and...
INGENIO MELCHOR OCAMPO ZUCARMEX
Created a record of merchandise that passed quality controls., Developed a database to compare statistics and reduced workload by 40%., Supported document delivery between departments., Assisted with logistics and movement of merchandise in the warehouse.
SECRETARY OF INNOVATION, SCIENCE AND TECHNOLOGY
Created databases for scholarship recipients, semester reports, and quarterly calendars for universities., Developed a financial report showing the amount of money allocated to each scholarship recipient., Increased accessibility to information by 85%, facilitating analysis on future students and...
ALORICA, NEIMAN MARCUS
INTERNATIONAL BUSINESS
Diploma
Diploma
Diploma
Office Management
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