Jonathan - Customer Service Professional with 5 years in Financial Services

Santo Domingo Este, Santo Domingo Province, Dominican Republicen

Enhanced customer satisfaction through effective communication strategies at Alorica.

Achieved sales targets consistently as a Sales Assistant at Payless.

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Summary

Dedicated customer service and sales expert with 5 years of experience in enhancing client satisfaction and achieving sales targets across various industries.

Key Achievements

Streamlined collections processes at Scotiabank, improving recovery rates by 15%.
Successfully resolved customer inquiries at Acquire BPO DR, resulting in a 20% increase in positive feedback.
Maintained safety protocols effectively as a Security Agent at Longport Aviation Security.

Skills

CanvaAdvanced

Proficient in designing marketing materials and visuals using Canva.

Adobe PremierIntermediate

Skilled in video editing and production with Adobe Premier for engaging content.

Adobe IllustratorIntermediate

Experienced in creating vector graphics and illustrations using Adobe Illustrator.

Adobe PhotoshopAdvanced

Expert in photo editing and graphic design with Adobe Photoshop.

Microsoft OfficeAdvanced

Highly skilled in using Microsoft Office Suite for documentation and presentations.

Languages

SpanishEnglish

Experience

Customer Service

Alorica

Sales assistant

Payless

Customer Service

Acquire BPO DR

Security Agent

Longport Aviation Security

Collections Adjustor

Scotiabank

2025 - Present

Republica Dominicana, Scotiabank GBS

Education

Highschool

MESCYT

English Immersion Program

Completed 2013

Infotep

Excel Avanzado

Completed 2026

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Jonathan Jesus Baez - Customer Se... | Video Resume - CazVid