This is my profileContact via CazVidBryan
Customer Service & Front Desk Specialist with 5+ years in BPO and Healthcare
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Competencies
Provided high-quality support via calls and emails, resolving customer issues and ensuring satisfaction.
Managed front desk operations including scheduling, record keeping, and communication between patients and staff.
Effectively conveyed information and responded to customer inquiries in professional manner.
Proficient in Microsoft Word and Excel, supporting documentation and data management tasks.
Addressed customer issues proactively, contributing to problem resolution and process improvement.
Education
Languages
Summary
Experienced in handling customer interactions, managing front office functions, and maintaining strong communication. Skilled in Office Suite and customer support, committed to delivering excellent service.
Key Achievements
- Handled customer calls and emails, maintaining high quality and resolution standards at Glass Mountain BPO.
- Contributed to improved customer satisfaction and exceeded KPIs through effective communication.
- Managed daily front office operations including appointment setting, insurance verification, and record keeping at Teem.
Experience
Customer Service Representative
Handled customer calls and emails with high standards of quality and resolution., Played a key role in improving customer satisfaction, exceeding established KPIs.
Front Desk Representative
Responsible for managing daily front office operations, including verifying insurance eligibility, scheduling and confirming appointments, handling phone calls, and managing email correspondence., Ensures efficient communication between patients and staff, providing excellent customer service and...