Bryan - Customer Service & Front Desk Specialist with 5+ years in BPO and Healthcare

San Salvador, San Salvador Department, El Salvadoren

Handled customer calls and emails, maintaining high quality and resolution standards at Glass Mountain BPO.

Contributed to improved customer satisfaction and exceeded KPIs through effective communication.

Publicado en CazVid

Resumen

Experienced in handling customer interactions, managing front office functions, and maintaining strong communication. Skilled in Office Suite and customer support, committed to delivering excellent service.

Logros Clave

Managed daily front office operations including appointment setting, insurance verification, and record keeping at Teem.

Habilidades

Customer ServiceAdvanced

Provided high-quality support via calls and emails, resolving customer issues and ensuring satisfaction.

Office ManagementIntermediate

Managed front desk operations including scheduling, record keeping, and communication between patients and staff.

Communication SkillsAdvanced

Effectively conveyed information and responded to customer inquiries in professional manner.

Technical SkillsIntermediate

Proficient in Microsoft Word and Excel, supporting documentation and data management tasks.

Problem Solving

Experiencia

Customer Service Representative

Glass Mountain BPO

Handled customer calls and emails with high standards of quality and resolution., Played a key role in improving customer satisfaction, exceeding established KPIs.

Front Desk Representative

Teem

Responsible for managing daily front office operations, including verifying insurance eligibility, scheduling and confirming appointments, handling phone calls, and managing email correspondence., Ensures efficient communication between patients and staff, providing excellent customer service and...