Beatrice

Projects & Operations Manager

Lead the MRF capacity expansion programme, preparing milestone progress reports for the DOEN Foundation that are verified against delivery evidence and directly unlock subsequent funding tranches.. Build systems and solve operational problems to maintain uninterrupted flow through the MRF. Currently designing the intake, weighing, pricing, and record-keeping workflows for Okota’s newly launched buyback centre.. Set buyback pricing and margins in response to fluctuating recyclable market prices, and recruit and manage the supplier network of individuals and aggregators feeding material into the centre.. Qualify every prospective client with a pre-onboarding feasibility assessment, dispatching staff to the client site to map location, waste streams, volumes, and service requirements before contracting.. Lead contract negotiations with clients, adjusting terms and clauses with guidance from the legal team; take every client through the full onboarding journey: CRM account setup in the company’s custom ERP, service agreement, and a facility tour that gives clients direct visibility of their impact.. Manage billing and collections for all 21 Circularity Initiative client accounts, maintaining healthy cash flow through disciplined invoicing cycles and structured follow-up on receivables.. Negotiate sales of recovered materials with offtakers and recyclers, managing pricing and relationships on the revenue side of the MRF.. Manage the client pipeline from lead to signed contract, driving revenue growth across retail, B2B, and SME waste management partnerships, and co-developing sales and revenue strategy with senior leadership.. Maintain service level agreements with clients and vendors, backed by a proactive issue-escalation protocol that keeps complaint resolution within 24 hours.. Oversee daily site operations: quality control of sorted and baled materials against buyer specifications; machine maintenance scheduling and downtime tracking; and fleet scheduling, fuel monitoring, and driver management.. Enforce health and safety standards across the facility, including safety briefings, PPE compliance, incident reporting, and safe machine operation protocols for a 70+ person operation.. Oversee inventory management with close monitoring of stock and sales, investigating and resolving discrepancies to keep stock records accurate and protect revenue integrity.. Coordinate a remote 8-person marine cleaning team at Malindi Port, Zanzibar, running tide-based planning, automated reporting, and petty cash management for the remote team.. Author and maintain SOPs across departments, working directly with department heads to standardise workflows during rapid scale-up.. Design and revise staff performance bonuses with adjustments for factors outside staff control, such as machine underperformance and normal wear and tear, ensuring incentives reward true performance and protect team morale.. Hire, onboard, and train operational staff, and run performance reviews across the site team.. Engage community suppliers, waste pickers, and local groups who feed material into the MRF, maintaining the trust relationships the supply chain depends on.. Chair quarterly company touchpoint meetings tracking progress against objectives and run weekly operational check-ins.. Lead the Clean Highways project in partnership with the Tanzania Association of Tour Operators (TATO), a 3-year programme to keep the 150 km Arusha to Loduare road corridor clean by securing corporate and organisational sponsorship for all 13 road sections, protecting Tanzania’s image for tourists visiting the Serengeti ecosystem.. Direct project cycle management for plastic pollution reduction initiatives, advancing Multi-Layered Plastics (MLP) recovery aligned with UNEA resolution objectives.. Ensure environmental regulatory compliance with NEMC (Tanzania) and ZEMA (Zanzibar) frameworks, and coordinate multi-stakeholder implementation across municipal authorities, contractors, and community partners serving 120,000+ residents.. Maintain live operational dashboards (Looker Studio) that turn field data into executive briefing materials for senior management and donor reporting.