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Axel
Customer Service & Technical Support Professional with 3+ years of experience
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Competencies
Provided query management, incident resolution, and customer support in a bilingual environment.
Assisted with troubleshooting and resolving technical issues remotely at TTEC.
Performed bilingual medical interpretation utilizing extensive medical vocabulary and cultural sensitivity.
Experienced in using Word and Excel for documentation and reporting tasks.
Applied active listening and emotional regulation skills in customer and medical interpretation roles.
Education
Languages
Summary
Bilingual customer service professional with over 3 years of experience in technical support and medical interpretation, proficient in handling inquiries, troubleshooting, and cultural communication.
Key Achievements
- Managed queries, incidents, and technical support at TTEC Cx México, S.A. de C.V.
- Provided bilingual medical interpretation with extensive vocabulary and cultural adaptability
- Handled customer service responsibilities including monitoring customer information requests
Experience
Customer service agent
Management of queries and incidents, Customer service representative, Technical support, Monitoring of the customer information requests