Bilingual customer service professional with over 3 years of experience in technical support and medical interpretation, proficient in handling inquiries, troubleshooting, and cultural communication.
Provided query management, incident resolution, and customer support in a bilingual environment.
Assisted with troubleshooting and resolving technical issues remotely at TTEC.
Performed bilingual medical interpretation utilizing extensive medical vocabulary and cultural sensitivity.
Experienced in using Word and Excel for documentation and reporting tasks.
Applied active listening and emotional regulation skills in customer and medical interpretation roles.
TTEC Cx México, S.A. de C.V.
Management of queries and incidents, Customer service representative, Technical support, Monitoring of the customer information requests
Language Line Solutions (Kelly services de México S.A. de C.V.)
Degree
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