Axel - Customer Service Specialist with 10+ years of multi-industry experience

Expert in resolving customer issues, providing support, and ensuring satisfaction across various industries.

Proficient in clear, professional communication tailored to client needs and inquiries.

Experienced in identifying customer issues and providing timely, effective solutions.

Capable of managing multiple customer requests simultaneously in fast-paced environments.

Supported customers with website, app, and account navigation and troubleshooting.

In charged of making outbound and inbound calls to collect past due balances or making payment arrangements for FlexShopper customers with an active lease.

In charged of assist guest with inquiries about their reservations, Complete reservations and special request to may a pleasant stay for the guests.

In charge of reviewing articles posted on MSN.com

For voice account, front line for Candidates wishing to setup, schedule or cancel an appointment for taking authorized test on different branches and licenses worldwide for different entities and companies., In charge to welcome Candidates who previously schedule their appointments and enforce policies and procedures previously established by the exam sponsor to release the correspondent test. In charge of completing a series of steps in order to secure delivery of exams and guiding candidates to a proctor for them to live monitor candidates during their test.

First point of contact between current and new users., Contact for customers who need assistance with Rapid website and mobile app., Specialist and support on the website in order to guide the customer to a satisfactory experience in managing their account, resolve any general questions regarding Rapid Paycard functionality available balances and recent transactions made on their current statement.

First point of contact between customers and customer care specialists., Contact for customers who need assistance with Lowes website., Specialist and support on the website in order to guide the customer to a satisfactory experience in managing their cart and availability of products, and resolve any general questions regarding Lowes.

First point of contact between cater service provider and customers., Contact for customers who need to renew or upgrade their current streaming plan., Specialist and support on the website in order to guide the customer to a satisfactory experience in managing their service.

First point of contact between new and existing customers who need a new service of electricity in a new house or existing premise., Contact for customers who need to renew or upgrade their current electricity plan., Provide different options, choices based on their electricity consumption history and previous meter readings., Specialist and support on the website tools in order to guide the customer to a satisfactory experience in managing their electricity use.

First point of contact between common users of mailing services providing assistance with general information, rates, benefits, and addressing unexpressed needs and expectations to upgrade their experience., Assistance on existing users with statuses of their packages and estimated arrivals to their destination., Answer service calls for customers with questions on FedEx locations, drop off stores, directories and proof of delivery.

First point of contact between new and returning cruisers providing assistance with general information, rates, benefits, and addressing unexpressed needs and expectations to build the perfect cruise vacation., Assistance with creating new reservations for new and returning guests exceeding expectations and solving problems that take place at the time of booking creation., Answer service calls for guests already booked providing excellent customer service with special attention to details and with mind solving attitude.

Provide retail service for customers for one of the biggest bank in USA Citibank. Provide assistance to customer service representatives over the phone as client resolutions agent to solve questions and multiple requests from Citibank users with their check and savings accounts., Provided superior customer service to increase customer retention.