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Augusto
Report Manager with 5 years in data analysis and customer service
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Competencies
Proficient in data processing and report creation, utilizing analytical skills to support decision-making and operational efficiency.
Experience in organizational skills, team collaboration, and process improvement within customer service and back-office roles.
Skilled in handling customer inquiries, resolving issues with empathy, and maintaining customer satisfaction through effective communication.
Comfortable with troubleshooting, system review, and technical support activities to resolve customer issues efficiently.
Education
Summary
Versatile professional with 5 years in data reporting, customer service, and team collaboration. Known for problem-solving, process improvements, and effective communication in fast-paced environments.
Key Achievements
- Managed and processed data to create diverse financial and operational reports including AR, Goal, Revenue, Projection, and Budget Reports.
- Contributed to workflow improvements by implementing a shared tracking system, reducing response times, and enhancing team coordination.
- Demonstrated role progression from Customer Service Agent to Report Manager, acquiring skills in data processing, report creation, and team management.
Experience
Report Manager
Download and process data to create AR Reports, Process and analyze data to create: Goal Report, Revenue Report, Projection Reports, Budget Report
Back Office
Elaborate trimestral bonus report, Keep LOB ́s roaster updated, Elaborate LOB ́s Attendance Report