Versatile professional with 5 years in data reporting, customer service, and team collaboration. Known for problem-solving, process improvements, and effective communication in fast-paced environments.
Proficient in data processing and report creation, utilizing analytical skills to support decision-making and operational efficiency.
Experience in organizational skills, team collaboration, and process improvement within customer service and back-office roles.
Skilled in handling customer inquiries, resolving issues with empathy, and maintaining customer satisfaction through effective communication.
Comfortable with troubleshooting, system review, and technical support activities to resolve customer issues efficiently.
Back Office Convergys
Download and process data to create AR Reports, Process and analyze data to create: Goal Report, Revenue Report, Projection Reports, Budget Report
Convergys
Elaborate trimestral bonus report, Keep LOB ́s roaster updated, Elaborate LOB ́s Attendance Report
Bachelor’s Degree
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