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Freight manager
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Competencies
Demonstrated experience with CRM Management.
Demonstrated experience with Prospecting.
Demonstrated experience with Multitasking & Organization.
Demonstrated experience with Relationship Building.
Demonstrated experience with Negotiation.
Education
Languages
Experience
Freight manager
Directed freight brokerage operations and sales with responsibility for growing revenue, expanding carrier networks, and managing customer accounts across multiple regions., Negotiated rates, secured reliable capacity, and ensured timely, compliant deliveries., Built and maintained a large active book of business, generating consistent freight opportunities and long-term customer relationships., Oversaw daily brokerage activities, mentored sales staff, and implemented strategies to increase efficiency and profitability.
Freight Broker
Supported freight brokerage operations by assisting with load matching, rate negotiations, and carrier coordination., Built relationships with carriers and shippers while learning to manage the full sales cycle from prospecting to booking.
Dispatch Officer
Coordinated daily freight operations by assigning loads, tracking shipments, and communicating with drivers, carriers, and customers to ensure on-time delivery., Maintained accurate schedules, monitored equipment availability, and resolved delays or route issues in real time., Ensured compliance with DOT regulations and company policies while providing excellent customer service and timely updates.
Sales Executive
Specialized in selling luxury and first-class travel packages by guiding clients through tailored flight and vacation options., Managed warm leads from inquiry to booking, ensuring a premium customer experience and high conversion rates., Utilized expertise in Apollo GDS to research, quote, and secure the best available fares., Built strong relationships with clients by providing personalized recommendations and concierge-level service.
Language instructor
Delivered engaging language instruction to students of varying levels, focusing on grammar, vocabulary, pronunciation, and conversational fluency., Designed and adapted lesson plans to meet individual learning needs while maintaining a dynamic and supportive classroom environment., Integrated cultural context into lessons to enhance comprehension and communication skills., Assessed student progress through evaluations, feedback, and tailored practice activities.
Sales Advocate
Delivered high-volume inbound and outbound sales support by presenting customers with the best available service options for TV, internet, and home phone packages., Consistently achieved strong enrollment numbers by meeting and exceeding operational requirements and performance metrics., Provided floor support and guidance for new hire waves, contributing to faster ramp-up and improved team results.
Customer Service Agent
Provided front-line customer support for United Airlines passengers, handling inquiries, reservations, and service issues with professionalism and efficiency., Consistently exceeded performance metrics in call quality, resolution time, and customer satisfaction, which led to promotion into a floor support role assisting new hire classes and peers., Demonstrated expertise in airline policies, booking systems, and problem-solving under pressure.