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Representante de Servicio al Cliente
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Competencies
Applied statistical techniques to interpret complex datasets and support decision-making.
Utilized SQL for querying databases and extracting relevant data for analysis.
Created detailed reports and dashboards using Excel and Power BI for stakeholders.
Prepared and maintained financial reports, ensuring accuracy and timeliness.
Worked with cross-functional teams to gather requirements and deliver insights.
Education
Summary
Dedicated Data Analyst with 5 years of experience in financial services, specializing in data interpretation, visualization, and reporting.
Key Achievements
- Led data collection and analysis initiatives to improve financial reporting accuracy
- Developed dashboards that increased stakeholder reporting efficiency by 20%
- Progressed from data entry roles to senior analysis responsibilities within 3 years
Experience
Representante de Servicio al Cliente
Atendí clientes por llamadas, chat y correo, resolviendo requerimientos complejos con empatía., Mantuve conocimiento de productos, documentando interacciones y participando en iniciativas para mejorar la satisfacción y ofrecer servicios adicionales.